Finding Billing Errors – Sadly, It’s on You

Finding Billing Errors – Sadly, It’s on You

We’d like to think in this day of everything-is-automated, that billing errors would be rare, right? Nope. Everyone has billing errors.  In the telecom world, it’s been estimated that as many as 60% of all telecom bills have errors. And spoiler alert: they’re not in...
Things Are Happening Behind You

Things Are Happening Behind You

Anyone who’s dabbled in outdoor photography has likely heard the phrase “look behind you” because we are always so focused on what’s in front of us that we fail to notice what’s behind us. In fact, if what’s behind you is a bear sneaking up on you, you’ll really want...
Keeping Your Customers

Keeping Your Customers

A Great story and a perfect representation of the overdue renaissance in customer relationships. For so long, many large corporations have been laser-focused on “getting” and not nearly enough on “keeping”. I have worked with a great many...

Manage Mobility to Save Costs

Managing a mobility program in house can be like herding cats. Stolen/lost/unused devices. Ill-fitting carrier plans. Fraudulent or overuse of data. International calls. All these things can erode your profits and increase overhead. Our clients tend to pay 50% of what...
A Case Study in Savings

A Case Study in Savings

We just cut $400,000 a year in operating expense for a client.  With multiple locations across the US, telecom is a large expense for them, with both land based phone and data lines, and multiple wireless devices for their work-at-home fleet. Our objective was to...