Critical Time to Manage Costs

Critical Time to Manage Costs

Critical Time to Manage Costs by Eliminating Waste  We are all experiencing unprecedented economic challenges in our business now. In a time of falling revenues, managing operating costs is more critical than ever. One of the most oft-overlooked yet simple places to...
Copper Lines Are Going Away

Copper Lines Are Going Away

Copper is the X.25 of the voice world. (Remember X.25? Shudder)  POTS, PRI and other connection types are going away. Not only can you not order new services on copper, you also will have a really sticky time getting support from the carriers, beginning…well, now....
The Power of Small Things

The Power of Small Things

At Natural Habits, we often talk about the power of small things: gestures, comments, or actions which can make an impact. We saw another example of this yesterday at the poultry counter in our local supermarket. A “please”, a “thank you” and a smile from Linda...
Communication Mistakes?

Communication Mistakes?

We were recently asked to give feedback on an email that had been drafted, before being sent. The opening paragraph was confrontational and accusatory, while the remaining paragraphs contained information supporting the sender’s position. This is a good example of...