Communication and the Human Connection

Communication and the Human Connection

Want to make a connection? Think about how the other person might best receive your message. Realize also that messaging that contains emotions, gestures, or non-verbal language that can enhance their understanding and foster a meaningful human connection, leading to...
Hospitality Skills Coaching

Hospitality Skills Coaching

The hospitality industry has been devastated by the COVID-19 pandemic with trading restrictions, forced closures, and just not enough people coming through the door to sustain a business. We have no doubt this will change at some point and when it does, there will be...
Prepare for the New Normal

Prepare for the New Normal

We live in a time, brought about by the COVID-19 pandemic, unseen by most of us in our lifetimes. Very few of us remember World War 2, some of us remember the Vietnam War, more remember 911 and we can remember various forms of financial crashes like the GFC but I...